What Information We Collect
To deliver a seamless experience and meet legal obligations, we may collect different types of personal and non-personal information when you interact with our Services. This includes information you give directly, data we collect automatically through your device or browsing behaviour, and information from trusted third-party sources.
Types of Information We Collect
- Contact & Profile Details: Your name, email, phone number, physical address, date of birth, and similar contact data.
- Account Credentials: Login details such as username and password. If you connect via a social network or third-party platform, we may receive relevant profile data from them too.
- Identification Documents: Verification documents like NZ driver licence, passport, or other ID, including associated ID numbers and photos.
- Payment & Financial Info: Payment method details (e.g. card or bank info), though we don’t store full card numbers. We may also securely access account type and balance data via your financial institution for regulatory reasons.
- Location Information: Device-based geolocation to confirm eligibility to use certain Services (like Lotto Points purchases within NZ).
- Feedback & Support Data: When you contact us, leave feedback, upload content, or answer surveys, we collect that info too.
- Audio Recordings: We may retain recordings of customer support calls for quality assurance and legal compliance.
Information Collected Automatically
We, along with our partners, use technologies like cookies, pixels and scripts to understand how you use our Services and to improve your experience. This includes:
- Device Info: Browser type, operating system, screen size, IP address, mobile ID (like GAID or IDFA), and device model.
- Usage Data: Pages you visit, actions you take, how long you spend on certain screens, referral websites, clicks and scrolling behaviour.
- Browsing Activity: Interactions with ads, emails, or specific content on our Services.
promo does not currently respond to “Do Not Track” signals from browsers. However, you can control some tracking preferences through your browser settings or opt-out tools (see “Cookies and Tracking Technologies” below).
Information from Trusted Third Parties
We may also receive information about you from:
- Financial services providers we work with (e.g. for top-ups or withdrawals).
- Verification providers and anti-fraud tools.
- Advertising partners and analytics platforms.
- Public databases or social platforms you interact with via our Services.
When required, we may securely partner with services such as Plaid or Dwolla (or their New Zealand equivalents) to access bank-level data for identity verification and transaction processing. By using our Services, you authorise us to access and process this data in line with their respective privacy policies.